Returns & Refunds Policy

Last updated: Oct-17-2017

Thanks for shopping on DJ Mart

 If you are not entirely satisfied with your purchase, we’re here to help, we want all our customers to fill confident in the products we assemble and sell, however if something’s not up to standard, contact us on 01634 564130 or email at info@martenUK.com where you’ll receive a reply within 24 hours during office hours, also please see warranty & returns details for more information.

 Returns

 You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Any Cables Assembled by Marten® or its suppliers are non-returnable and non-refundable. We can however modify the original item, but this will incur a charge. Non-standard items bought in especially at the client’s request are non-returnable and non-refundable.

If there is an assembling issue them the item will be collected by us and returned free of charge.

 Refunds

 Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 Warranty on Marten® Products

 Warranty Period: Coverage under this warranty is limited to One Year

The Warranty extends only to Purchasers who purchased the Product in the United Kingdom and is not assignable or transferable to any subsequent purchaser/customer. 

This limited warranty covers only the costs of parts and labor.

Other related costs such as shipping and delivery costs may be borne by purchaser at DJ Mart’s option.  

At DJ Mart’s request, Purchaser must prove the date of the original purchase of the Product by a dated bill of sale or dated itemized receipt.  

 This warranty does not cover damage resulting from:

1. Abuse, accident, misuse, improper storage, exposure to liquid, moisture, or dampness;

2. External causes such as from collision, fire, flooding, sand, dirt, windstorm, lightning, or earthquake;

3. blown fuse, or improper use of any electrical source;

4. Usage of equipment other than its normal and customary manner;

5. Improper testing, operation, maintenance, installation, or any alteration or modification of Product;

 Warranty on other products

 Please see the Brands warranty details

 Shipping

 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non¬refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

 Contact Us

 If you have any questions on how to return your item to us, contact us.

01634 564130

info@MartenUK.com